This post is about something I read today and want to share it with you. It is not apllicable to online businesses but more for brick and mortar business.
Accidents do happen. If you are a small business owner or even a big business, and somebody, (client, visitor, employee) slips or hurts himself, this could be a problem.
The following steps should be taken to cover yourself.
1. YES...CALL 911
2. YES...Attend to the injured person.
3. NO..Do NOT apologize for the incident..
4. NO..Do not accept that you or your employee was responsible for what happened.
5. NO...Do NOT offer that you or your insurance will cover medical expenses.
6..NO..Do not discuss or argue about the way the accident happened or what caused it.
7. YES..Document the entire incident alongwith names of witnesses and submit it to your insurance company.
8. YES...Hold on to all records pertaining to the accident.
This is not legal advice and maynot be taken as such. It is just my opinion from work and from reading a very interesting article in some hotel magazine.
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